FAQs: GENERAL

  • what languages do you teach your classes in?

    We are proud to teach our classes in English and French. Depending on which teacher is giving the class, we can also teach classes in Spanish.

  • what is your class cancellation policy? Can i reschedule?

    You can change or cancel your class up to 10 hours before the class starts without penalty. If you cancel or no-show within the 10-hour block or arrive 5 or more minutes late for class, the penalty depends on how you booked the class:

    if you booked using a package or 4-, 8-, or 12- class/mo series to book, you will lose the class

    if you booked using an unlimited option, you will be charged a late cancellation fee.

    We are unable to provide refunds for late cancellations.

    To Cancel a Reservation:

    Sign into your account

    Go to “My Info” > “My Schedule”

    Click “Cancel” next to the class you wish to cancel

  • Will i lose my spot if I'm late?

    Yes, you may. For your safety, if you’re 5 minutes late to class, you will not be able to access the studio or join class. It’s important to arrive on time for your safety to ensure your muscles are properly warmed up and so that you receive a balanced workout. This also minimizes distractions for clients already in class.

  • Do credits expire?

    Yes! 10-packs expire after 90 days. The New Client Buy-1-Get-1 package has an expiration of 14 days. Credits activate on the day of purchase and the expiration date can be found in your emailed receipt.

  • Is there a waitlist?

    Yes, you can sign-up for the waitlist up to 10 hours before the class. In the Bodywork app, a class with a waitlist will say “waitlist” instead of “book”. Click “waitlist” to add yourself. If a spot opens up more than 10 hours in advance, you’ll be automatically enrolled and will receive a confirmation email. If you do not make it off the waitlist, the class will go into your account for future use.

    IMPORTANT: By putting yourself on the waitlist, you acknowledge that you will be able to take the class if you get in. If you do not want the spot, you need to remove yourself from the waitlist 10 hours in advance from the start time of class. Cancelling a waitlisted class less than 10 hours in advance counts as a late cancellation and clients who do so will be penalized accordingly.

    To Check on Your Waitlist Status:

    Sign into your account

    Go to “My Info” > “My Schedule”

    It will say “Waitlist Unconfirmed” if you got into the class

    If you can’t remember what classes you waitlisted for, click on the word “Waitlist” on the top right in “My Schedule”

  • Can I book more than one class to have a backup?

    If you choose to double book classes, note that if you do not attend one of the classes, your credit will still be subject to our late cancellation policy.

FAQs: MEMBERSHIP

  • What membership is right for me?

    Ultimately, it depends on your goals and what kind of routine you want to follow. How do you want to fit Bodywork into that routine? If you anticipate taking one class each week, go for the 4-class/mo membership. If you want to take class 2-3 times a week, then go for the 8-class/mo or 12-class/mo membership.

  • Do the credits from my membership roll-over to the next month?

    Your classes from a 4-class, 8-class, or 12-class/mo membership will not roll over.

  • When am I billed for my membership?

    Memberships will renew monthly. You are auto-charged each month on the day you purchased your membership. Not sure what day you purchased your membership? You can find this in the app under the “packages/purchases” page from the drop-down menu, or contact the studio and we will let you know!

  • what if I use all my classes in my membership before the end of my billing cylce?

    You can purchase additional classes at a discounted rate in the Bodywork app when going to book a class! You may consider upping your membership plan for the following month! The studio is happy to make that switch for you.

  • Can I upgrade my membership?

    Yes! Just reach out to the studio to request the switch!

  • How do I cancel my membership?

    To cancel a membership, please submit your request using our digital portal here. Our team will respond to all requests within 7 business days of form submission. Please note that we require a 30-day advanced notice ahead of your next billing date in order to not be charged for that month.

    If you have questions, please contact the studio.