policies and procedures

• CLASSES ARE RESERVED AND PAID FOR IN ADVANCE THROUGH OUR ONLINE BOOKING SYSTEM. ALL RESERVATIONS MUST BE CONFIRMED.

• WE REQUEST THAT ANY CANCELLATION BE MADE AT LEAST 24 hours prior for private classes and at least TEN HOURS prior for group classes (THE “CANCELLATION WINDOW”) TO ENSURE THAT THE CLASS GOES BACK ONTO YOUR ACCOUNT FOR USE AT A LATER DATE. IF YOU DO NOT CANCEL BEFORE THE CANCELLATION WINDOW CLOSES, YOU WILL BE CONSIDERED A LATE CANCEL AND YOU WILL LOSE YOUR CLASS AND INCUR A FEE.

• INSTRUCTORS ARE SUBJECT TO CHANGE AND CLASSES ARE SUBJECT TO CANCELLATION WITHOUT NOTICE. WHEN POSSIBLE, AN EMAIL OR TEXT MESSAGE WILL BE SENT IN THE EVENT THAT THERE IS A CHANGE IN THE SCHEDULE. SUBJECT TO ANY OPT-OUT YOU ELECT, YOU CONSENT TO RECEIVING NOTICES FROM US PERTAINING TO CLASS.

• IN THE EVENT A CLASS IS FULL, JOIN THE WAITLIST! WHEN A SPOT BECOMES AVAILABLE BEFORE THE CANCELLATION WINDOW CLOSES, AN EMAIL CONFIRMATION WILL BE SENT TO LET YOU KNOW. DON’T FORGET, IT IS YOUR RESPONSIBILITY TO CANCEL YOUR RESERVATION IF YOU CAN NO LONGER MAKE IT TO AVOID CANCELLATION PENALTIES. OUTSIDE OF THE CANCELLATION WINDOW, KEEP AN EYE ON THE SCHEDULE. WE WILL NOT BE ABLE TO AUTOMATICALLY ADD YOU TO THE CLASS, SO GRAB THAT SPOT!

• SAFETY IS CRUCIAL, AND THEREFORE OUR TRAINED INSTRUCTORS PROVIDE CORRECTIVE TOUCHES DURING CLASSES TO ENSURE THAT CLIENTS ARE SAFE AND MAINTAIN CORRECT FORM. 

• WHILE WE LOVE OUR COMMUNITY’S YOUNG AND FURRY ONES, UNATTENDED CHILDREN AND PETS ARE NOT PERMITTED IN THE STUDIO.

• CLIENTS ARE RESPONSIBLE FOR WIPING DOWN THEIR MACHINE AFTER CLASS.

• SUBJECT TO CERTAIN RESTRICTIONS, ALL SALES ARE FINAL. CLASSES ARE NOT ELIGIBLE FOR TRANSFER OR EXCHANGE, AND CANNOT BE SHARED AMONGST CLIENTS.

• SUBJECT TO ANY REGULATIONS, A VALID DEBIT OR CREDIT CARD MUST BE ON FILE FOR ALL ACTIVE ACCOUNTS. 

• BODYWORK IS NOT RESPONSIBLE FOR ANY BANK OVERDRAFT FEES THAT MAY OCCUR.

• WITHOUT PRIOR APPROVAL FROM OUR STAFF, YOU ARE NOT PERMITTED TO FILM OUR CLASS DURING THE WORKOUT.

reservation & membership information

reservation information

IN ORDER TO PARTICIPATE IN BODYWORK CLASSES, YOU MUST RESERVE YOUR SPOT IN ADVANCE BY CREATING AN ACCOUNT ONLINE AND REGISTERING FOR CLASS.

IF A CLASS IS FULL, WE RECOMMEND PUTTING YOURSELF ON THE WAITLIST. IF A SPOT OPENS UP PRIOR TO 10 HOURS BEFORE CLASS STARTS, YOU WILL AUTOMATICALLY BE ADDED TO THE CLASS. BY PUTTING YOURSELF ON THE WAITLIST, YOU ACKNOWLEDGE THAT YOU WILL BE ABLE TO TAKE THE CLASS IF YOU GET IN. IF YOU DO NOT WANT A SPOT IN THE CLASS, YOU NEED TO REMOVE YOURSELF FROM THE CLASS/WAITLIST 10 HOURS IN ADVANCE OF THE CLASS START TIME. IF YOU ARE ADDED TO THE CLASS FROM THE WAITLIST, FAIL TO REMOVE YOURSELF, AND DO NOT ATTEND, IT WILL BE A LATE CANCELLATION, AND YOU ARE SUBJECT TO LOSING THE CLASS AND THE LATE CANCELLATION FEE. IF YOU DO NOT GET OFF THE WAITLIST, THE CLASS WILL BE CREDITED TO YOUR ACCOUNT FOR FUTURE USE.

DUE TO A LIMITED NUMBER OF SPACES AVAILABLE, YOU CAN CHANGE OR CANCEL YOUR CLASS UP TO 10 HOURS BEFORE THE CLASS STARTS. PLEASE NOTE WE DO NOT GIVE REFUNDS; YOUR CLASS WILL GO BACK IN YOUR ACCOUNT FOR YOU TO USE ANOTHER TIME. IF YOU CANCEL WITHIN 10 HOURS BEFORE CLASS STARTS, YOU WILL LOSE THE CLASS. WE CANNOT GIVE REFUNDS FOR ANY CLASSES THAT YOU MISS. IF YOU LATE CANCEL OR NO-SHOW FOR CLASS, YOU WILL BE CHARGED A LATE CANCELLATION FEE. LATE CANCELLATION FEES CAN BE FOUND ON OUR Cancellation Policy.

membership reoccurring billing and termination

MONTHLY AND ANNUAL MEMBERSHIPS (4, 8, OR 12) ARE BILLED MONTHLY, AND HAVE A MINIMUM OF THREE- OR TWELVE- MONTHS COMMITMENT, DEPENDING ON THE MEMBERSHIP YOU SELECT. FOLLOWING THE COMMITMENT TERM, THE MEMBERSHIP WILL AUTOMATICALLY RENEW ON A MONTH-TO-MONTH BASIS AT THE CURRENT MONTHLY RATE. ANNUAL MEMBERSHIPS ARE INELIGIBLE FOR CANCELATION PRIOR TO THE TERM EXPIRATION WITHOUT PENALTY. ANY REQUESTED CANCELATION PRIOR TO THE TERM EXPIRATION WILL REQUIRE A NOTICE OF AT LEAST 30 DAYS IN ADVANCE OF THE MONTHLY BILLING DATE, AND MUST BE ACCOMPANIED BY AN EARLY TERMINATION FEE. IF YOU ARE ON A MONTHLY MEMBERSHIP, YOUR EARLY TERMINATION FEE IS EQUIVALENT TO ONE MONTH OF YOUR MEMBERSHIP RATE. IF YOU ARE ON AN ANNUAL MEMBERSHIP, YOUR EARLY TERMINATION FEE IS EQUIVALENT TO TWO MONTHS OF YOUR MEMBERSHIP RATE IF YOU ARE REQUESTING A TERMINATION IN THE FIRST SIX MONTHS OF YOUR TERM, OR THE EQUIVALENT OF ONE MONTH OF YOUR MEMBERSHIP RATE IF YOU ARE REQUESTING A TERMINATION IN THE LAST SIX MONTHS OF YOUR TERM.  YOU MUST BE ON AN ACTIVE, UNFROZEN MEMBERSHIP TO REQUEST A TERMINATION. TERMINATIONS CAN BE REQUESTED BY EMAIL AT bodywork@bodywork-pilates.be.

CLASS PACKAGES REFERS TO ANY PURCHASE OF A PRE-DETERMINED ALLOTMENT OF CLASSES TO BE REDEEMED AT BODYWORK IN A GIVEN TIME FRAME. UNLESS OTHERWISE SPECIFIED, CLASS PACKAGES ARE NOT SUBJECT TO AUTO RENEWAL. CLASSES PURCHASED AS PART OF A CLASS PACKAGE MUST BE REDEEMED PRIOR TO THE EXPIRATION DATE WHICH ACCOMPANIES THE CLASS PACKAGE. NO REFUNDS WILL BE GIVEN FOR EXPIRED AND UNREDEEMED CLASSES.

OUTSIDE OF AN ANNUAL MEMBERSHIP TERM, ALL MEMBERSHIPS ARE SUBJECT TO PRICING CHANGES, WHICH WILL BE REASONABLY COMMUNICATED TO YOU IN ADVANCE OF ANY PRICING CHANGE.

membership pause

BODYWORK ANNUAL AND MONTHLY MEMBERS MAY ACTIVATE AN UP TO 30 DAY PAUSE ONCE PER CALENDAR YEAR FOR A ONE-TIME FEE OF €30. TO PAUSE YOUR MEMBERSHIP, PLEASE EMAIL THE REQUEST TO BODYWORK@BODYWORK-PILATES.BE AT LEAST 30 DAYS IN ADVANCE OF THE REQUESTED PAUSE.

membership classes and booking restrictions

ANY UNUSED CLASSES FROM 4-, 8-, OR 12- MEMBERSHIPS WITHIN THE RESPECTIVE 30-DAY PERIOD WILL EXPIRE, AND WILL NOT ROLL OVER TO THE NEXT MONTH. CLASSES FROM CLASS PACKAGES WILL EXPIRE ON A SPECIFIED DATE AFTER PURCHASE AND WILL NOT BE REDEEMABLE AFTER THAT DATE.

intellectual property rights

THE TRADEMARKS AND TRADE DRESS OF BODYWORK ARE PROPRIETARY TO BODYWORK AND MAY NOT BE USED BY YOU FOR ANY REASONS OTHER THAN AS EXPRESSLY PERMITTED BY THESE TERMS. ALL WEBSITE AND APP CONTENT, DESIGN, TEXT, GRAPHICS, AND INTERFACES; THE COLLECTION, SELECTION, AND ARRANGEMENT THEREOF; AND ALL SOFTWARE ARE PROPERTY OF, OR DULY LICENSED TO, BODYWORK. YOU HAVE THE RIGHT TO VIEW, ELECTRONICALLY COPY, AND PRINT IN HARD COPY PORTIONS OF THE WEBSITE AND APP FOR THE SOLE PURPOSE OF MAKING CLASS RESERVATIONS, PURCHASES, OR OTHER PERSONAL USE.

ANY OTHER USE OF MATERIALS ON THE WEBSITE, INCLUDING MODIFICATION, DISTRIBUTION, OR REPRODUCTION FOR PURPOSES OTHER THAN THOSE NOTED ABOVE, WITHOUT THE PRIOR WRITTEN PERMISSION OF BODYWORK, IS STRICTLY PROHIBITED.

YOU ACKNOWLEDGE THAT BODYWORK AND/OR THIRD PARTY CONTENT PROVIDERS REMAIN THE OWNERS OF ALL WEBSITE AND APP MATERIALS, AND THAT YOU DO NOT ACQUIRE ANY OF THOSE OWNERSHIP RIGHTS BY DOWNLOADING, COPYING, OR USING ANY SUCH MATERIAL IN ACCORDANCE WITH THESE TERMS. BODYWORK MAY DISCONTINUE OR REMOVE THE WEBSITE OR APP, OR ANY PORTION THEREOF, OR DISCONTINUE YOUR RIGHT TO USE THE WEBSITE OR APP, OR ANY PORTION THEREOF, AT ANY TIME.

use of image and likeness

By using the services offered by the bodywork, you grant bodywork an unrestricted, sublicensable, assignable, irrevocable, perpetual, worldwide, royalty-free license to your voice, image, persona, likeness, and performance in any audio, visual, and audiovisual recordings (including, but not limited to, photographs, digital images, digital video, digital audio, video tape, and audio tape) taken or to be taken by or on behalf of the bodywork during your participation in any activity hosted or sponsored by bodywork ( “Content”). This license includes without limitation the right to: (a) reproduce, modify, create derivative works of, and otherwise use the Content or derivative work thereof, in whole or in part, in any manner and matter or in combination with any other material, in any format or media, whether now existing or hereafter devised, including, but not limited to, text, data, images, photographs, illustrations, animation and graphics, video, audio, and all formats of computer readable electronic, magnetic, digital, laser, or optical based media (“Works”); and (b) publicly display, publicly perform, sell, rent, distribute (directly or indirectly), transmit, or broadcast the Works by any means now known or hereafter devised. You waive the right to inspect, approve or edit any such use or reproduction, and BODYWORK may make all changes, modifications, rearrangements, additions or deletions in its use reproductions without any approval. This permission extends to all languages, media, formats and markets now known or hereafter devised.

warranty disclaimer and limitation of liability

In no event will bodywork be liable for any direct, indirect, special, or other consequential damages resulting from your use of the Website, the App, or on any other linked/third-party website, your purchase of bodywork classes, your rights to cancel your purchase of bodywork classes, your registration for classes, your purchase of merchandise, your communication with bodywork, and your use of and attendance at bodywork’s studios, including without limitation, any lost profits, business interruption, loss of programs, or other data on your information handling systems or otherwise, including any claims waived by you previously in this agreement even if bodywork expressly advised of the possibility of such damage.

All information, goods, services, products and experiences are provided by bodywork on an “as is” basis only. The entire risk as to the quality and performance of the goods, services, products and experiences remains with you. Should the goods, services, products and/or experiences prove defective after purchase, you assume the entire cost of such defect. bodywork provides no representations and warranties, express or implied, including the implied warranties of fitness for a particular purpose, merchantability, and non-infringement.

acceptance of terms

By using the Website or App, by buying bodywork classes, attending classes, and/or buying merchandise, you signify your acceptance of the Terms and Conditions. Occasional changes may be made to this document to reflect changes in bodywork’s policies. These Terms and Conditions may be revised at any time, in our sole discretion, by updating this posting, and you agree to be bound by any such revisions. We encourage you to check this document periodically to stay informed of our current guidelines. If we modify material terms to these Terms and Conditions, such modification will be effective after we send you notice of the amended agreement, if permitted under the applicable law. Such notice will be in our sole discretion, and the manner of the notification may be via email, posted notice on the Website or App, or other manner. Your failure to cease use of the services after receiving notification of the modification will constitute your acceptance of the modified Terms and Conditions.